Perhaps you have one thousand and one awkward question about Adam’s products or exploring intimacy in general. We are more than happy to address your concerns! Check our FAQs below to read some of the commonly faced doubts, or if your question is still unanswered, send us your query via the contact form.
Yes, all parcels are 100% well-packed and wouldn’t show any sensitive information such as product name and seller name. We promise that no one else can know what the buyer has purchased.
We ship everyday except Sunday and Public Holiday.
Cut off time:
Monday to Friday: 12p.m. (Order after 12p.m. will ship out on next day)
Saturday: 11p.m. (Order after 11a.m. will ship out on next day)
For West Malaysia, the delivery process usually will take around 2-5 days, however, for East Malaysia it takes around 3 -14 days. Mostly, we will ship out the parcel by using J&T courier service.
All parcels will ship out from our warehouse which is located at Petaling Jaya.
Monday – Friday, 10a.m to 6p.m.
Saturday, 10a.m. to 6p.m.
*Closed on Public Holiday and Sunday
All the items come with a 30 days warranty (Start from the item received date). You may contact our customer service via whatsapp 018-2097226 to request return/ exchange.
Buyer may only apply for the return/ exchange of the Item in the following circumstances:
*Items used by buyers are not allowed to be returned.
*Buyer will only be exchanged after Adam has received the returned item. After Adam has reviewed the returned item, Adam will exchange the item within 3-5 working days.
*NO refund once item sold/ payment made.
*NO return with buyer’s change of mind or buyer’s preference. E.g., buyer want to change to L size due to M size is too small. Adult product is under category of personal use product which do not resell to other buyer due to hygiene purposes. We hope you can understand.
You should pack the product(s) for return securely in their original packaging, such as a cardboard box or poly mailer with bubble wrap, to protect them from any damage when they are shipped back to the seller/Shopee Warehouse. If the original packaging is damaged, you may use your own packaging for the return parcel.
For fragile items, you’re encouraged to use a “This side up”, “Fragile”, or “Handle with care” sticker as an additional reminder to the courier to handle your parcel with caution.
Ensure that product(s) are returned in the original received condition, completed with all the original inclusions. Examples of such inclusions are:
Return without accessories or return with parts of received product will be rejected from product replacement.
*Items used by buyers are not allowed to be returned.
Buyer will bear the return shipping fee, Adam will bear the re-send shipping fee. Both the return & resend can be only done by courier services.
All items come with a 30 days warranty (Start from the item received date). You may contact our customer service via whatsapp 018-2097226.
Our products are made in Malaysia. Yes, all products have been tested and proven safe to use.
Got a burning question? Don’t worry – we are here to help! Simply fill up the enquiry form below
and our customer service team will get in touch with you soon.
